I replied, again politely, to suggest that he not offer support email if he can't actually offer support and he replied, verbatim, "You're a jerk. He then replied angrily and rudely that he would not elaborate because he didn't have the time and was already replying to a list of 50+ emails. I followed up politely to ask if Ed could elaborate on the issue because his reply was not helpful. It was nice to see he replied, as promised, but he didn't offer any usable "support" at all. I got back a one-line unhelpful reply from Ed Hamrick himself. I emailed a thorough explanation of my problem and noted that I'm a paid licensed Vuescan owner. I noticed the large "Email Us" button.Įd Hamrick states that he personally replies to all messages seeking support, so I figured this was my best option.
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